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$30 USD / hour
Flag of AUSTRALIA
sydney, australia
$30 USD / hour
It's currently 3:22 PM here
Joined November 23, 2016
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Alfonso A.

@Alfonso10

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$30 USD / hour
Flag of AUSTRALIA
sydney, australia
$30 USD / hour
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Senior Marketing Expert

I have over 10 years of experience in Marketing delivering successful strategies across the entire customer life cycle, including acquisition, loyalty & retention. Specialising in digital, brand and CRM marketing I have a wealth of knowledge on corporate best practices and I enjoy helping businesses connect with customers. With a focus on results and a data-driven mindset I can help your business achieve its goals.
Freelancer Translators Australia
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Experience

Head of Marketing & Customer Service

Globe UK
Jan 2016 - Aug 2016 (7 months, 1 day)
Key Achievements: - Conducted Market Research to identify trends in market and consumer behaviour - Built the Brand strategy for Globe in the UK Mobile market - Relaunched Globe brand across digital and outdoor - Managed off-shore customer operations team to provide first class customer service

Marketing Manager

Optus
Nov 2012 - Jul 2015 (2 years, 8 months)
Key Achievements: - Improved the on-boarding experience for new customers with digital communication strategy - Managed the life cycle strategy for all Home Phone & Broadband customers including cross-sell, loyalty & retention

Marketing Manager

Citibank
May 2008 - Nov 2012 (4 years, 6 months)
Held various roles in Acquisition, Portfolio Management and Loyalty teams. Key Achievements: - Focused on increasing customer revenue from existing base - Managed the loyalty program from credit card portfolio - Drive new acquisition initiatives across the bank

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Top Skills

Translation
Audio Services
Proofreading
Marketing
Branding

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