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malaga, spain
It's currently 8:02 PM here
Joined March 20, 2014
0 Recommendations
Marta J.
@Marthajr
0.7
0.7
100%
100%
malaga, spain
100%
Jobs Completed
100%
On Budget
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Customer Experience Professional
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Portfolio
Portfolio
¿Por qué Trujillo?
¿Por qué Trujillo?
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$3.00 USD
Technical Writing
Research Writing
•
Experience
Customer Happiness Agent
Mar 2020 - Jul 2020 (4 months, 1 day)
Improved and developed all-new customer experience processes such as returns, direct customer service contact, FAQs, and the start of a personalized CRM. Always providing innovative solutions to ease internal communication and offer quick and efficient answers to customers. Knowledge of all E-commerce tools needed to ensure a secure and trustable sale.
Customer Experience Manager
Sep 2019 - Dec 2019 (3 months, 2 days)
Creation and launch of the Messi10 Front of House Operation. Managing the coordination between the Public Services and other departments and always ensuring the different touchpoints for the delivery of a great experience. Working with tight schedules while leading the team. Planning quick solutions to possible problems ahead of time.
Sales and Customer Experience Supervisor
Feb 2013 - Apr 2019 (6 years, 2 months)
Staff management, optimizing revenues, and the resources at our disposal, my main focus was to ensure an excellent CX supervising and monitoring all customer touchpoints and Hospitality services. Analyzing customer feedback and behaviors together with innovative strategies, I ensured good communication between departments and the successful cascade of the brand message to gain customer loyalty and create a memorable experience.
Education
Masters International Relationships
(1 year)
Translation and Interpreting
(5 years)
Publications
TIERRA TRÁGAME
YoEscribo
Todos nos hemos sentido alguna vez como Marta y aún recordamos cómo nos hacían sentir esos, a veces, amargos amores. Ella vive tan intensamente ese sueño que le parece real.
We all felt like Marta at some point. We still remember that young bitter love made us suffer. She lives so intensely this dream that it feels real...
Tierra, trágame.
YoEscribo
Todos nos hemos sentido alguna vez como Marta y aún recordamos cómo nos hacían sufrir esos, a veces, amargos amores. Ella vive tan intensamente ese sueño que le parece real.
All of us felt as Marta at some point. We still remember how those, sometimes, bitter "loves" made us suffer. She lives this dream so intensely that it feels real...
Contact Marta J. about your job
Log in to discuss any details over chat.
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