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santo domingo, dominican republic
It's currently 8:51 PM here
Joined September 18, 2022
0 Recommendations
Albert Manuel F.
@Albertfamilia
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santo domingo, dominican republic
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I am a Computer Science Engineering
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Experience
Customer service Specialist/Billing
May 2022 - Present
AS customer service Specialist/Billing i was able to help customers to understand theirs bills and provided some additional assistance throughout the call.
Retention Specialist
Jan 2019 - Dec 2022 (3 years, 11 months)
Retention Specialist with experience in compensation structuring
and developing policies to promote retention.
Supervisor
Mar 2014 - Feb 2019 (4 years, 11 months)
Ensure compliance with the assigned metrics of the team I was in charge of, providing them with the necessary tools and training to achieve greater results at the end of each month. my responsibilities as a superior included Performance reporting, as well as Coaching Management Evaluations (QA) Reporting hours and analysis of performance data
Education
Computer and Systems Engineer
(6 years)
Qualifications
Introduction to JavaScript
Udemy Academy
2021
Introduction to JavaScript
Manual Testing (ISTQB)
Full Advanced Academy
2022
Software QA Tester,
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