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$15 USD / hour
Flag of CANADA
mississauga, canada
$15 USD / hour
It's currently 3:56 AM here
Joined June 27, 2018
0 Recommendations

Cheryl H.

@shurnette

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$15 USD / hour
Flag of CANADA
mississauga, canada
$15 USD / hour
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Customer Service - Admin - Sales Professional

I have more than 20+ years in the Service Industry both in the Public and Private sector. I've worked with individuals from multi cultural backgrounds and supported employers from various industries both in Canada and the US. My expertise include Writing Blogs, Articles, Reports and content for Newsletters. My focus on client retention means your clients come first. I've demonstrated excellent project management skills by revising a service delivery model to increase client base to 93%. This enabled processes and client flow to be streamlined and run smoothly. Conducting inbound and outbound sales calls has perfected my ability to execute marketing campaigns and promotions. I also posses skills in Administration and I'm proficient in MS Word, Excel, PowerPoint, Outlook, Internet researching and Social Media Platforms As a Virtual Assistant, I am organized, client focused and have excellent communication and interpersonal skills. I love what I do and believe in producing excellence.

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Portfolio

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Experience

Virtual Assistant

The Virtual Guru
May 2018 - Present
Responsible for answering customer calls and taking orders Using MS office to : format and edit letters to be sent out to clients Conducted research into trademarks and patents, Writing Reports Created and tracked monthly expenses using Excel Performed additional clerical duties as needed

Virtual Assistant

Sutton Group Admiral - Real Estate Industry
Jan 2017 - Present
Responsible for contacting sales agents to gather feedback on client showings Updated client data base using Top Producer Prepared and emailed monthly marketing reports to clients using Top Producer and MLS Conducted follow-up calls to clients to confirm they were receiving marketing information Demonstrated organizational and administrative skills by creating and tracking monthly Agent expenses using in Excel

Virtual Assistant

Century 21 Fine Living
May 2011 - Present
Responsible for contacting sales agents to provide updated information of showing schedules Updated client data base using Top Producer Demonstrated organizational and administrative skills by tracking monthly Agent expenses using Excel Assisted with open house viewings, registered clients, answered questions and provided information Assisted with preparing marketing materials and buyer/seller packages for current listings

Education

Associate Degree

Canada 1992 - 1994
(2 years)

Qualifications

OTEC – Service Excellence (Ontario Tourism Educational Consultant) 2017

2018

Publications

Article - How to Overcome Challenges of Solopreneurship

Passionistas
Passionistas - A social media group for Female Entrepreneurs

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