I have more than 20+ years in the Service Industry both in the Public and Private sector. I've worked with individuals from multi cultural backgrounds and supported employers from various industries both in Canada and the US. My expertise include Writing Blogs, Articles, Reports and content for Newsletters. My focus on client retention means your clients come first. I've demonstrated excellent project management skills by revising a service delivery model to increase client base to 93%. This enabled processes and client flow to be streamlined and run smoothly. Conducting inbound and outbound sales calls has perfected my ability to execute marketing campaigns and promotions. I also posses skills in Administration and I'm proficient in MS Word, Excel, PowerPoint, Outlook, Internet researching and Social Media Platforms As a Virtual Assistant, I am organized, client focused and have excellent communication and interpersonal skills. I love what I do and believe in producing excellence.