Shakeisha H.

Why should you hire me? You should hire me because I'm the best person for the job. I realize that there are likely other candidates who also have the ability to do this particular job. Yet, I bring an additional quality that makes me the best person for the job- my passion for excellence. I am passionately committed to producing truly world class results if given the chance. As a Data Entry Clerk my Job Responsibilities are to: Maintains database by entering new and updated customer and account information. My Duties are: • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. • Maintains data entry requirements by following data program techniques and procedures. • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. • Tests customer and account system changes and upgrades by inputting new data; reviewing output. • Secures information by completing data base backups. • Maintains operations by following policies and procedures; reporting needed changes. • Maintains customer confidence and protects operations by keeping information confidential. • Contributes to team effort by accomplishing related results as needed. As an Internet researcher I use the Internet to locate information. All sorts of businesses and organizations use Internet researchers, including scientific organizations, magazines and business firms. I enjoyed researching and learning about more informative things. While being a customer’s service representative( Executive), I provided and processed information in response to inquiries, concerns and requests about products and services. My main duties were as follows: 1. deal directly with customers either by telephone, electronically or face to face 2. respond promptly to customer inquiries 3. handle and resolve customer complaints 4. obtain and evaluate all relevant information to handle product and service inquiries 5. provide pricing and delivery information 6. perform customer verification 7. set up new customer accounts 8. process orders, forms, applications and requests 9. organize workflow to meet customer time-frames 10. direct requests and unresolved issues to the designated resource Key Competencies • interpersonal skills • communication skills - verbal and written • listening skills • problem analysis and problem-solving • attention to detail and accuracy • data collection and ordering • customer service orientation • adaptability • initiative • stress tolerance • As an administrative assistant/ virtual assistant I performed a range of administrative tasks in the organisation. I performed the following tasks: sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail write and type business letters, reports or office memos using word processing programmes answer enquiries from customers via email handling and chat support, attend to visitors and assist other staff in the organisation with their enquiries file papers and documents. With all of my skills and expertise you may feel free to hire me.