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$5 USD / hour
Flag of PHILIPPINES
bulacan, philippines
$5 USD / hour
It's currently 11:02 PM here
Joined March 26, 2017
0 Recommendations

Rommel M.

@rommelmiralles14

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$5 USD / hour
Flag of PHILIPPINES
bulacan, philippines
$5 USD / hour
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Data Entry,VA,CSR & Sales,Email support.

I'm experienced Customer service & Sales representative, Email support, VA, Data entry, and Telemarketer. Experienced in providing efficient and quality service to client and customers. I'm eager to learn new tools that get the job done well. I'm self-reliant, keen to details, discipline, and a team player. I can easily find ways to motivate myself and my coworker. I also want to have a stable and a long term job that will help hone my skills and grow a business.

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Experience

Account Associates (VOICE)

VXI Global holdings ( Account: AT&T )
Jan 2016 - Dec 2016 (11 months, 1 day)
 Sell TV, broadband, home phone, wireless services for customers.  Offer Upgrade or upsell services for customers.  Amend service installation depending on customer availability.  Perform basic trouble shooting guide for customer.  Educating customer on billing concerns and providing adjustment and credit for customer satisfaction.

Customer Service Representative (Email support,VOICE)

: Transcom ( Account: Samsung Australia )
Jun 2015 - Dec 2015 (6 months, 1 day)
 Back office (email) – receive email from the customer. Answer queries providing appropriate remedy and resolutions for customer concerns.  Inbound –provide assistance to production and to cover unusual call volume and providing first call resolutions with basic trouble shooting guide for customer.  Outbound – callback for a customer that wants to get assistance on their concern in response to their emails.

Shift Manager

Papa john’s Pizza Qatar ( Jawad Company )
May 2011 - May 2013 (2 years)
 Managing daily sales report including weekly and monthly reports.  Conducting daily and weekly staff briefing to improve staff productivity and organizational efficiency  Managing Profit and loss.  Creates work schedules, delegate tasks and continually develop associates.  Audit cash tills and deposit till amounts as per laid down procedure.

Education

Information Technology

Philippines 1998 - 2000
(2 years)

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