Rikka Zarah Q. Profile

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$5 USD / hour

santa rosa city,

philippines

$5 USD / hour

It's currently 1:27 PM here

Joined November 10, 2017

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Rikka Zarah Q.

@orangequiestas

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(0 reviews)

0.0

100%

$5 USD / hour

santa rosa city,

philippines

$5 USD / hour

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Customer Service l Order Fulfillment Expert

Customer Service Support expert for Phone and Email l Order Fulfillment Expert l Vast knowledge in ECommerce like Shopify, Dropified, Aliexpress, Freshdesk etc. l Knowledge in MS applications l Facebook Business Page moderator l I have experience as a Technical Support Representative for a cable company,as well as being a Customer Support for a telecom account and a business [login to view URL] most recent experience as a Customer Support is from a drop shipping business that handles shipments worldwide.Aside from answering customer’s emails thru Freshdesk and Facebook Messenger like asking information about the product, tracking orders, reporting broken/faulty items, asking for refund/replacement, I’m also an Order Fulfillment Expert from the same online store.I fulfill products everyday from Shopify and Aliexpress,and we pay the services of a logistics company.I use different tools like Gmail,Freshdesk,Dropified,Skype,Snagit,Excel,Word,Docs,Sheets that goes along with my everyday tasks.

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Experience

Cahaya Ads Pte Ltd

Dec 2017 - Feb 2020 (2 years, 2 months)

- Fulfill orders on a daily basis - Upload tracking information - Answering emails from customers about the tracking status and other basic concerns like product info and price - Providing refund/return request if necessary - Answering messages and concerns in Micella FB Page -Communicating with the manager, co-workers, vendors, courier agents and the like if needed - Doing other admin works like data entry in MS Excel or Spreadsheet

CONCENTRIX

Apr 2011 - Nov 2013 (2 years, 7 months)

We assist mostly business customers like law firms, as well as schools and universities who has a Xerox machine and we focused mainly on their concerns such as paper jams, unable to print, not powering on etc. Most of them are asking for service calls (dispatching a technician) but if we have opportunity and if they are willing, we troubleshoot with them.

WNS PHILIPPINES

Oct 2008 - Nov 2010 (2 years, 1 month)

We assist Pre-Pay customers for 9 months focusing mainly on customer’s concern about their mobile phone and internet. Then I was selected and transferred to a different team which is the Loyalty and Retentions Team and our main job is to save customers from leaving the network by offering them options and alternatives that’s best for them thru the available promotions and giving them freebies as well.