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@miskoza
Flag of Serbia Belgrade, Serbia
Member since March 11, 2016
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Milos Pejkovic

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As a corporate employee I'm working over 10 years as an administrator in systems where issue tracking was done in Atlassian JIRA software, so creating workflows, kanban boards, dashboards, setting permissions, etc. is something that is part of my everyday job. My role as JIRA Administrator included installing and maintaining JIRA stand-alone server. On my previous working place we had several migrations, from JIRA versions (big version changes) to migrations on another servers. I also have over 16 years of training, experience and a proven ability as a Tier 1-2 Technical Support Specialist and for past 9 years I am working as Service Desk Team Leader in a dynamic environments of large financial systems. This allows me to exceed your expectations when it comes to outstanding support and customer service. I’m able to diagnose and repair machines running various operating systems (from Windows XP to Windows 10, Mac OS, Linux, Android, iOS).
$30 USD/hr
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Experience

Service Desk Team Leader

Apr 2014

- Leading L1 support team which is primary point of communication between business users and the IT team for general queries and requests relating to the IT Services - Providing 1 st and 2 nd level of technical support for Windows OS, Mac OS, mobile phones, tablets, printers, LAN, WAN - Update and maintain process documentation in line with ITIL best practice - As Scrum master, ensuring that Scrum method is followed in Agile software development lifecycle - JIRA administrator

Service Desk Team Lead

Jul 2005 - Apr 2014 (8 years)

• Primary point of communication between business users and the IT team for general queries and requests relating to the IT Services, providing 1st and 2nd line of technical support • Coordinate with third-party vendors as required to meet business objectives • Install, administer and configure JIRA server and MySQL DB (create workflows, permission schemas, dashboards, etc.)

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