Kenneth Mark D.

Looking for an experienced Customer Service and Virtual Assistant professional with a proven track record? Get outstanding results, 100% satisfaction, and build a long-term relationship for your business. With 6 years of experience in delivering exceptional service to the companies I've worked for, I am well-versed in a range of critical areas, including: ✅Customer Interaction: Handling customers efficiently via email, chat, and phone. ✅Product and Service Knowledge: Providing accurate responses to product and service inquiries. ✅Order Management: Streamlining order processing for seamless transactions. ✅Issue Resolution: Proactively resolving issues while preventing escalations. ✅Inventory Control: Managing inventory effectively to ensure smooth operations. ADDITIONAL SKILLS: In addition to my core competencies, I excel in tasks I've mastered from previous roles and side hustles, including: ?Social Media Management Elevate your online presence through strategic post-scheduling and engaging your audience. Proficient in managing Facebook ads to boost your digital reach. ?Email Management Maintain inbox organization and ensure prompt responses to emails. ?E-commerce Store Management Efficiently oversee e-commerce operations, including product listings, order processing, and handling customer inquiries. ?Data Entry Execute precise and efficient data entry tasks with an acute eye for detail. ?Graphic Design Create high-quality and engaging visuals for social media posts, videos, and more. Design logos, business cards, menus, and various graphics. ?Calendar Management Expertly manage your schedules, appointments, and meetings, utilizing tools like Google Calendar. Ensure a well-organized calendar, prompt scheduling, and timely appointment confirmations. TOOLS I USE: I am proficient in using a variety of essential tools and platforms, including: ✅Zendesk ✅Slack ✅Avaya ✅Trello ✅Hootsuite ✅Google Calendar ✅Google Docs ✅Google Sheets ✅Google Meet ✅Zoom ✅Atlassian Confluence ✅Canva ✅Filmora Should I encounter an unfamiliar application, rest assured that I am a quick learner and self-motivated. My passion for learning ensures that you can rely on me with confidence. WHY CHOOSE ME? My strengths lie in organization and attention to detail, making me adept at handling multiple tasks, even in challenging situations. I am a dedicated team player, hardworking, passionate, and enthusiastic. My excellent communication skills in English guarantee top-notch service. I can be a positive addition to your company or business. As a professional, my unwavering commitment is to consistently deliver outstanding results, ensure your 100% satisfaction, and establish a strong and long-term partnership. Let's collaborate to elevate your business to new heights. Contact me today to get started!