Ian Kim A.

An ambitious and results-driven individual with “real world” business experience and a diverse background of extra-curricular activities and interests. Possess strong leadership skills along with the ability to deal creatively with simpler ways to achieve goals. Worked as a sales representative in 411 BPO. Brief description of my skills. Ability to hit quotas and beat deadlines. Increased customer satisfaction by creating a customer-focused environment and empowering staff members to deliver exceptional customer service Contributed to the increase in sales. Recognized by superiors as an efficient performer with strong leadership skills and the ability to empower/motivate others, as a result, achieved 30% above projected bonus compensation Worked in customer support for Microsoft and Xbox. Worked for Verizon as a customer service support. Currently working for Wayfair as a product and brand support manager. COMPUTER SKILLS Proficient in: QuickLaw, Westlaw, MS Windows, MS Word, MS Excel, MS PowerPoint, Corel Office Suite, Lotus Notes, and Internet Explorer, Zoho, Supporthub, Okta, Prohect Hub.