Results-driven professional offering a progressive, six year career in information technology.
Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
– Areas of Expertise –
Testing & Troubleshooting | Project Management | System Administration
Vendor Relations | Strategic Planning | Resource Allocation | Effective Communication
Team Leadership | Business Continuity | Data Backup & Recovery
Technical Proficiencies
Platforms
Windows Vista/7/10; Mac OS X
Software
Microsoft Office , SQL, and SharePoint; [login to view URL], Horreum, citrix, service now, HPSM,
Hardware
desktop,laptop,printer,docker,thinclint,
Languages
Java, HTML, C++,