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$10 USD / hour
Flag of PHILIPPINES
bayambang, philippines
$10 USD / hour
It's currently 4:48 PM here
Joined June 30, 2014
0 Recommendations

Eligio Czar Vii P.

@eligioczarpacis

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$10 USD / hour
Flag of PHILIPPINES
bayambang, philippines
$10 USD / hour
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Training and Quality Manager

I am fairly new on this platform and am willing to get projects. I have eight years of customer experience supporting clients - three years as an Operations Team Leader, two years as a Subject Matter Expert, another two years as a Customer Service Agent, and a year as a Training and Quality Associate. In connection with these posts, I took different roles starting from Technical Support, Mentor-on-Duty, Web Coach, Training and Quality Associate, and Team Manager. I have had experience with client interaction, training, quality, and managing a team of 15-20 agents, Web Hosting, and the Retail industry. I have also supported different lines of business: chat, email, social media, and phone. I also worked as a Faculty Member in a private institution. I taught Computer and English subjects at junior high, senior high, and college levels. At present, I am a Senior Specialist in Global Analytic Insights of a BPO company based in the Philippines. I am currently working on a chatbot project for an Australian business software & solutions company. The clients I have worked with are from the following: Retail/E-Commerce - The Warehouse Group (The Warehouse, Warehouse Stationery, Noel Leeming, 1-Day and Torpedo 7) Technology - Endurance International Group, Spectrum, and AT&T Business Software & Solutions - MYOB Australia

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Education

Bachelor of Science in Information and Communications Technology

Pangasinan State University, Philippines 2009 - 2013
(4 years)

Qualifications

Scrum Fundamentals Certified

ScrumStudy
2021
Scrum Fundamentals Certified course is tailored to help anyone interested to know more about Scrum; learn about key concepts in Scrum as defined in the SBOKĀ® Guide, and get a basic understanding of how the Scrum framework works in delivering successful projects. Certificate ID: 861051 https://www.scrumstudy.com/certification/verify?type=SFC&number=861051

Certified Lean Six Sigma Yellow Belt

Divergenz Training and Consulting
2021
The Lean Six Sigma Yellow Belt Training and Certification program explains the fundamental aspects of Lean Six Sigma and the Define- Measure-Analyze-Improve-Control (DMAIC) methodology, and how it can be applied to a variety of business processes. It provides an overall insight into the techniques of Six Sigma, its metrics, and basic improvement methodologies. Credential ID: 39183868 https://www.credential.net/d574a89d-1771-4e2d-ac4d-4f281a999c02#gs.bplq4k

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