I am fairly new on this platform and am willing to get projects.
I have eight years of customer experience supporting clients - three years as an Operations Team Leader, two years as a Subject Matter Expert, another two years as a Customer Service Agent, and a year as a Training and Quality Associate. In connection with these posts, I took different roles starting from Technical Support, Mentor-on-Duty, Web Coach, Training and Quality Associate, and Team Manager. I have had experience with client interaction, training, quality, and managing a team of 15-20 agents, Web Hosting, and the Retail industry.
I have also supported different lines of business: chat, email, social media, and phone.
I also worked as a Faculty Member in a private institution. I taught Computer and English subjects at junior high, senior high, and college levels.
At present, I am a Senior Specialist in Global Analytic Insights of a BPO company based in the Philippines. I am currently working on a chatbot project for an Australian business software & solutions company.
The clients I have worked with are from the following:
Retail/E-Commerce - The Warehouse Group (The Warehouse, Warehouse Stationery, Noel Leeming, 1-Day and Torpedo 7)
Technology - Endurance International Group, Spectrum, and AT&T
Business Software & Solutions - MYOB Australia