Ralph Gerard D. Profile

EXPLORE

0.0

(0 reviews)

You're now following

Error following user.

This user does not allow users to follow them.

You are already following this user.

Your membership plan only allows 0 follows. Upgrade here.

Successfully unfollowed

Error unfollowing user.

You have successfully recommended

Error recommending user.

Something went wrong. Please refresh the page and try again.

Email successfully verified.

$45 USD / hour

taguig city,

philippines

$45 USD / hour

It's currently 10:07 PM here

Joined June 20, 2011

0 Recommendations

Ralph Gerard D.

@dynamite42

0.0

(0 reviews)

0.0

$45 USD / hour

taguig city,

philippines

$45 USD / hour

N/A

Jobs Completed

N/A

On Budget

N/A

On Time

N/A

Repeat Hire Rate

Process Consultant | Business Analyst

IT Professional of 15 years with in-depth experience and leadership roles in providing expertise in ITIL practices such as Incident Management, Request Management, Problem Management, Configuration Management and Knowledge Management.

See all Business Analysts in Philippines

Contact Ralph Gerard D. about your job

Reviews

Changes saved

No reviews to see here!

Experience

Grundfos IS Philippines

Jun 2018 - Present

- Lead process initiatives and improvement opportunities collaboration with Senior Management group. - Responsible in ensuring that ITIL practices are according to business needs and aligned to ITIL framework. - Process and ServiceNow trainer. - Creates process and system documentations. - Responsible in monitoring, analyzing, prioritizing and resolving business needs related to - Incident Management, Request Management, Knowledge Management and Configuration Management.

Indra Philippines

Aug 2015 - May 2018 (2 years, 9 months)

- Collaborates with the business/client regarding Service Transition related tasks and accountabilities. - Leads the Configuration Management implementation (planning, design, implementation, training and CSI) - Ensures regular alignment with the CIO office and all relevant stakeholders.

Hewlett Packard Inc. Philippines

Oct 2010 - Aug 2015 (4 years, 10 months)

- SME and accountable to the delivery of client's Incident Management, Request Management, Configuration Management and Knowledge Management practice. - Provides process training to employees. - Manages RFCs and the Change Advisory Board (CAB).