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$20 USD / hour
Flag of UNITED STATES
new rochelle, united states
$20 USD / hour
It's currently 8:00 PM here
Joined June 2, 2017
1 Recommendation

Dominique A.

@dominiqueaustin

4.7 (9 reviews)
4.0
4.0
100%
100%
$20 USD / hour
Flag of UNITED STATES
new rochelle, united states
$20 USD / hour
100%
Jobs Completed
100%
On Budget
100%
On Time
18%
Repeat Hire Rate

Customer Support/ Project Manager/ Recruiter/ VA

For 8 years, I've offered my skills to assist companies of varying sizes and industries. I've worked as a Customer Support Rep, Project Manager, Telemarketer, Virtual Assistant, Recruiter, and as a Business Development Rep. I go above what’s needed to ensure that not only you are satisfied with my performance, but your customers as well. Customers want assurance that their needs and wants are heard and met, I do just that. My experience in these roles has equipped me with skills of being personable, empathetic, attentive, persuasive, and patient. I am experienced in using platforms such as Mailchimp, Salesforce, Zendesk, and Jira. I look forward to learning more about your next project and working with you! Please review my skills and experience below.

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Portfolio

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Reviews

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Showing 1 - 5 out of 9 reviews
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5.0
$60.00 USD
Excellent work was done, timely project completion, very prompt with all steps we had mentioned, cooperative. Thank you
Data Entry
Customer Support
Virtual Assistant
Web Search
Market Research
+1 more
R
Flag of Sharath Reddy B.
@rajabs
•
6 years ago
5.0
$30.00 USD
Excellent work was done
Data Entry
Excel
Web Scraping
Web Search
Data Mining
+1 more
R
Flag of Sharath Reddy B.
@rajabs
•
7 years ago
4.4
$520.00 USD
Thank you for a job well done. Dominique is very professional and does great work. Has high expectations and isn't 100% reliable though. But when she does work, she works very well. Good comprehension and communication.
Customer Support
Virtual Assistant
Intuit QuickBooks
Phone Support
User Avatar
Flag of Nochum M.
@nochum6
•
7 years ago
5.0
$185.00 USD
Dominique did exactly what was asked on this very difficult project.
Data Entry
Virtual Assistant
Web Search
Market Research
User Avatar
Flag of Heath C.
@HomeSwingONE
•
7 years ago
5.0
$30.00 USD
Excellent work was done.
Web Search
R
Flag of Sharath Reddy B.
@rajabs
•
7 years ago

Experience

Client Service Representative

Work Market
Dec 2015 - Present
- Offer support to Work Market’s users via phone, live chat and Zendesk - Maintain great KPIs - Sourcing, screening, selecting and on-boarding qualified technical candidates for work available on behalf of Work Market’s enterprise clients - Collaborate with the product and QA team to diagnose, re-produce, monitor and resolve all product and service related issues reported to Jira

Project Manager

Work Market
Mar 2016 - May 2016 (2 months, 1 day)
• Manage Unisys Dell warranty project - recruited 4-5 technicians per market within 10 markets around the country within 2 months. Nurtured them through the process of obtaining 6 Dell certifications, a drug test, and background check. • Other miscellaneous projects for Work Market clients consisting of data entry and research.

Business Development Representative

Signpost
May 2015 - Nov 2015 (6 months, 1 day)
• Developed and cultivated company-provided leads through the entire sales cycle (from qualifying, negotiating to closing) • Effectively managing leads using Salesforce and Marketo • Articulate Signpost’s service, benefits, and technology to potential merchants over phone and web applications An online presence is vital for all business owners, small and large. I'd be happy to work with any employer on Freelancer to enhance their online presence to drive organic customers and retain them.

Education

Associate of Arts (A.A.)

Westchester Community College, United States 2015 - 2017
(2 years)

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Certifications

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