Ticketing System

Closed Posted 5 years ago Paid on delivery
Closed Paid on delivery

Hello, I am Jourdan Lim a Technical Analyst from Accenture. I'm currently looking for a team to develop a web-based ticketing tool for a cloud platform software that can handle multiple tickets/request objects with a database of users that can create, approve or edit said tickets, and send API calls with XML inputs automatically to the cloud software after approvals are given externally from users. It should have the following functions:

1. Allows regular users to create different request form (each request form will have different fields that may or may not be required to populate)

2. Field visibility can be controlled by admins. (Ex. Field: "Driver's ID" can be seen by User with status: Driver, but not User with status: Teacher)

3. Filters the users view based on their specified role (Ex. Regular User can only see their tickets, Manager can see tickets of users who are under him and can approve or reject tickets, Executive Manager can see tickets of users who are under his manager users, etc.)

4. A database that holds all the tickets and the user profiles.

5. A reporting system that allows the admins to pull a list of tickets based on category of request and fields (capable of the ff: 1)extract to an excel file, 2)send report via email and 3) view on the UI)

6. Can create an Approval Chain that requires certain users to "approve" the ticket before the ticket is resolved or reject the ticket. Then send an automated email to user if ticket is approved/rejected.

7. A commenting system on the ticket.

8. The capability to send emails automatically to the support team based on ticket severity and SLA and for users to do actions through email (Ex. press a button to trigger an event).

9. Send API calls to the system via Web Service (rest api, soap, etc.).

[Removed by Freelancer.com Admin]

JavaScript MySQL Object Oriented Programming (OOP) Software Architecture Website Design

Project ID: #18937794

About the project

65 proposals Remote project Active 4 years ago

65 freelancers are bidding on average $2848 for this job

leadconcept

Hi there, I have read everything carefully & understood the scope of this project, as you have nicely explained whole functionality. However, it would be really good, if you can initiate the chat & talk before final More

$8555 USD in 70 days
(122 Reviews)
9.2
augurstech

Dear Employer, Greetings of the Day! Thanks for sharing your requirements with us. For your project scope, I would be really glad to let you know that you can hire from our team of skilled developers who will More

$4222 USD in 65 days
(221 Reviews)
9.1
webbookstudio

Hi there. We are Ukrainian IT company and provide website design and development services. We have a huge experience in Blog Install, Graphic Design, PHP, HTML, JS, CSS, SEO, Website Design and WordPress. We are intere More

$3333 USD in 30 days
(349 Reviews)
8.8
mingxiao2008

Hello, Dear How are you? I have read your project description and am ready for discussing with you about project for now. I have experienced in developing JavaScript, MySQL , OOP. I will work very hard and best fo More

$2000 USD in 10 days
(112 Reviews)
8.3
searchtechnow

Hello Jourdan, We have gone through the requirements and the PPTX document shared by you and are interested in doing this project. We have understood the requirements. We have done numerous web based platforms for More

$3000 USD in 10 days
(367 Reviews)
8.5
Champian

Hello, I have gone through your Ticketing System functionality and I can do it, it's Ticketing System. I am having more than 10+ years of experience in mobile app design and development Please message me so we c More

$3000 USD in 30 days
(145 Reviews)
8.0
AwaisChaudhry

Hi there, I have checked the details I have great experience with Javascript, MySQL, Object Oriented Programming (OOP), Software Architecture, Website Design. Please start the chat so we can discuss this job more in de More

$2777 USD in 10 days
(109 Reviews)
8.3
digitalaptech

Hello Jourdan Greetings of the day . I have gone through the job post and have understood the overview of our requirements and as being experienced we can provide you quality work and support on a long run . We ar More

$3055 USD in 20 days
(73 Reviews)
8.1
Agiletechstudio

Hi there, Sir i read your initial requirements and i have some question regarding to your ticketing system project. please send me message so that we could discuss it further.

$2055 USD in 5 days
(78 Reviews)
7.2
kipdev13

Nice to meet you. I have good skills about Web development. I can finish your project nicely. Please contact me. Thank you very much.

$2000 USD in 10 days
(126 Reviews)
7.0
crtvecode

Question : Slide 4 : Text: If the ticket is not rejected, action will either be done by a separate team who will then close the ticket or an API will be made to the cloud platform and the ticket will be closed autom More

$2000 USD in 10 days
(98 Reviews)
7.0
ValueCoders

Hi There, I can do it very quickly & effectively. I'm having more than 9 years of app and web development experience. Looking forward to work with you! Thanks!

$2777 USD in 10 days
(127 Reviews)
7.2
shabdullah88

Hi Jourdan Riley, I see you are looking for a state of the art platform for ticketing, with multiple levels of approvals and access. Each and every user will see the information according to their access level a More

$3000 USD in 40 days
(15 Reviews)
7.2
onkarkulkarni8

Hey Jourdan, hope you are doing great. I would like to present my company for your requirements. We are a software company in India. We are equipped with 35 developers in total (12 web Developers) with an averag More

$2900 USD in 45 days
(83 Reviews)
6.7
DimaLinnik

Hello! My name is Dima Linnik. My main specialty is branding, app, and web design as well as supporting my clients for the long term! I also have a team of experienced front-end and back-end developers. Together we cre More

$3000 USD in 30 days
(17 Reviews)
6.3
ludiac

Hi there, This is a really interesting project for us. High-level requirements are clear and we can proceed with discussions in more detail and get the requirements finalized. Looking forward to work with you. T More

$2777 USD in 30 days
(23 Reviews)
6.1
adicoman

Hi, I am very interested to work on your project. I have 17+ years experience in Web Development using a large variety of programming languages, frameworks, database architecture, APIs, CRMs, ERPs, mobile develop More

$2972 USD in 30 days
(58 Reviews)
5.9
devaniumesh

Hi there, I have shown your presentation about Ticket System. I am ready to start your project by today. Technology used to develop ticket system : PHP or CodeIgniter Database will be MySQL Send me message to More

$2777 USD in 60 days
(36 Reviews)
5.0
germancasais

Hello, I can help you. I have more than 10 years of experience in website design and development over HTML, CSS, Bootstrap, Javascript, jQuery, AJAX, Angular, PHP and MySQL technologies. Thanks, regards.

$2000 USD in 30 days
(11 Reviews)
4.9
pujaroy22

Hello Jourdan, Greetings of the day!! I can build your Ticketing System as per your needs. - Allows regular users to create different request form, - Field visibility can be controlled by admins, - Filters the u More

$2468 USD in 8 days
(15 Reviews)
4.7