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customer service

$25-50 USD / hour

Cancelled
Posted almost 6 years ago

$25-50 USD / hour

develop and implement customer service policies and procedures define and communicate customer service standards review and assess customer service contracts oversee the achievement and maintenance of agreed customer service levels and standards direct the daily operations of the customer service team plan, prioritize and delegate work tasks to ensure proper functioning of the department ensure the necessary resources and tools are available for quality customer service delivery review customer complaints
Project ID: 16766492

About the project

9 proposals
Remote project
Active 6 yrs ago

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9 freelancers are bidding on average $34 USD/hour for this job
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Your project will be in the hands of a professional if you allow me the opportunity to work on it. My capabilities are diverse and include knowledge in customer service. Kindly hire me to work on your project.
$25 USD in 9 days
4.9 (334 reviews)
7.0
7.0
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I am working as Customer Service consultant since past many years and have done many research papers on it. Can deliver a great quality work as I have the required skills and experience in this domain. Would like to work with you on this project. Looking forward to hear from you
$27 USD in 1 day
4.8 (144 reviews)
6.2
6.2
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Expert in Virtual assistance, and also in academic writing, expert in handling client queries and complaints, have experience in customer support through emails and live chats. Expert in MIS and stock management, invoicing, have been working as website manager for an Australian e commerce website. Experienced MBA and expert in Excel as well
$27 USD in 40 days
4.7 (101 reviews)
6.0
6.0
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Hi there! I am working in business and management consulting field. I am also a strategy maker and planner in various business corners. Would you like to ask me to design customer service policies for your business, which will bring a more positive image of your business in your client's mind?
$25 USD in 40 days
3.3 (30 reviews)
5.0
5.0
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With having more than 3 years of writing experience and being a platinum level article writer, I am 100% confident that I can deliver you high quality, plagiarism free, SEO friendly and error free articles within the earliest possible time. I am a sincere, punctual and an enthusiastic hard worker that always proofread the work before the final submission to deliver the utmost quality. Gladly, waiting for your reply, Thank you
$27 USD in 8 days
5.0 (12 reviews)
2.9
2.9
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hi there, my name is Vasily, and it will be pleasure for me to help you with your customer service review and improvement. Contribute all my experience and skills to deliver best results. You can have a look in my profile for references about quality of my work and my previous business experience. It would be great to have chat with you for discuss details.
$50 USD in 40 days
5.0 (4 reviews)
2.0
2.0
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I have extensive experience in project and change management working for IT departments of global companies and an award winning software development company, also have advanced workplace skills in management, people development and presenting. Learned a lot working alongside multinational companies, dealing with costumers from all around the world, working under pressure and strict deadlines, delivering prompt costumer service and projects.
$44 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hi... For the last 12 months I worked on a project similar to this - for an Australian furniture importer and retailer!!! It included developing and implementing: customer service policies and procedures for internal and external (customer) use in the Policy and Procedures Manuals (That I also developed) and producing customer documentation including the Warranty policy and the Repairs and Replacements Policy. We decided to make refunds a separate issue for this company... The project also included defining and communicating customer service standards via the website and in email PDFs, developing and monitoring customer service contracts and standards, providing coaching and support for all staff in the implementation of the policies, procedures and standards and implementing a system for managing and resolving customer complaints using a "24 hour" rule for customer follow up. The system included customer customer communication scripts, email templates, complaints recording, management and reporting documentation. Customer complaints are a big issue with furniture imported from Chinese manufacturers and the company needed a professional approach to mange customers affected by variable furniture quality - while it worked hard to resolve the manufacturing and sourcing issues in China. ( I can assist with procurement, manufacturing, Quality Inspections & shipping/logistics for international orders). Each company has its own requirements - let's discuss... Cheers
$50 USD in 20 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
United States
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Member since Apr 23, 2018

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