Build A Multi-media Contact Center for Odoo

IVR Requirements

Install odoo-asterisk connector in odoo

backport modules as necessary from odoo 10 to odoo 9 (webrtc & asterisk connector)

configure asterisk for inter-operability with odoo

Install and configure webrtc via odoo and asterisk

install available odoo webrtc module

configure webrtc module to route through asterisk

configure asterisk to accept and route webrtc

permanent extensions for staff and registered customers

temporary extensions for calls coming from website

Configure auto-dialing groups in odoo using contact, leads, or any other editable/custom group. (with option to dial a direct number or extension in IVR)

Add calling, sms, multimedia and voice broadcasts to odoo follow up options

Optimize server configuration for reliable high audio and video quality

configure settings for sip, users, codecs, etc for best quality

configure PSTN connection(s) for best quality

Enable chat and voice notes via soft-phone

Configure asterisk/odoo to connect to a translation service, internal or external, and route voice traffic through the translator

Will need some way to identify/specify the language of each endpoint

Create extensions and supporting objects (times, applications, etc) for the below functionality.

The basic hierarchical structure of the IVR is outlined below.

Where message content is shown, attach the text to any available note or metadata description for the extension and/or recording object

Language select

Agent/rep has default language

Customer starts with default language, can choose from a set of available languages.

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Asterisk PBX Call Center CRM Odoo Python

Project ID: #15327793

About the project