In Progress

Twilio full voice system and reporting


# Title Requirement Importance

1 Login / Out Allow login feature with Gmail account. Must

2 Add / Delete users Enable addition / modification / deleting users to the system Must

3 User roles Arranging users by groups / roles. must

4 Receiving calls Receiving calls must be done within the portal without refreshing the page (Javascript / Node.js) Must

5 Multi number choosing which phone number to use when calling our and ability to accept calls from multiple phone numbers. Must

6 Outgoing calls Allowing Outgoing calls using multiple numbers and ability to chose the number to make the call with. Must

7 Caller number Showing caller number in the portal Must

8 concurrent calls Make and receive concurrent calls Must

9 Call control Mute and unmute / place call on hold as needed from the call console, Supervisor Monitor mid-call, Supervisor Whisper Mid-call, Supervisor Barge-in mid-call, Pre-call automated details whisper to agent Must

10 Forward call Ability to forward the call internally to another agent or another phone number externally. Must

11 Forward call discussion prior to customer Ability to communicate within the team before forwarding the call to the customer. Must

12 Call recording Call recording and recording tracking and management, recording of incoming and outgoing calls, recording of the call even if transferred to another agent, recording the calls between agent and customer and agent and another agent. ability to combine recordings in one ticket. Must

13 Caller ID and history Automatically surface customer details, including full interaction history from previous calls. Must

14 conditional routing multi conditions routing the calls by day / time / group of agents / available agents / priority of the agent / IVR menu priority. Must

15 Call queues Set a maximum wait time and queue size to determine how many incoming callers will be kept waiting for an available agent. Must

16 Queues Call back queues call back request to be saved and served to the agents once the agent is not on call Must

17 Real-time dashboards real-time call data, Interactive dashboards, team data, wait time reports, hold time reports, abandoned calls reports....etc all reports must be on a group level + agent level Must

18 agent status agent status online / offline while logged in while online will receive the calls but offline will not. Must

19 Wrap up time time the agent is online but on hold doing other tasks until available to take new call Must

20 Wrap up time restriction Limit the total warp up time available for agents Must

21 Track caller country Ability to record and pull report base on the user country. Must

22 Integration to zendesk create zendesk ticket with all information of the call (recording if enabled, phone number called, customer phone number, customer IVR Must

23 putting call on hold ability to put the call on-hold / mute, if on-hold there should be some music. Must

24 ticketing system to combine information ticketing / tasking system with identification numbers to save all information and recording before sending it to zendesk, tickets will have on-hold and solved and open status. Must

25 Rating after call gather rating after the call is done. Must

26 conference calls allow conference calls with multiple parties Must

27 dropped call tracking track who close the call first, agent or user. Must

28 tickets categorization tickets must have categorization for each call. Must

29 multiple phone numbers choosing which phone number to use when calling our and ability to accept calls from multiple phone numbers. Must

Skills: Javascript, node.js, PHP, VoIP

See more: texas new hire reporting requirements, new hire reporting requirements, twilio voice, completed dashboard reporting requirements, voice talent requirements, elastix queue monitor show number user waiting, twilio voice broadcasting, activemq pending queue size wrong, web logo size determine header, jquery determine screen size, requirements need voice chat web site, average file size voice mail message wav file, mikrotik simple queue voice, css determine window size, php ajax determine file size

About the Employer:
( 0 reviews ) Thailand

Project ID: #17379031

Awarded to:


Hi There, I am Shhabaz ali from I-TECH. we will take care of full development of the project. Please feel free to contact us. Best Regards, Shahbaz.

$1500 USD in 52 days
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16 freelancers are bidding on average $1436 for this job


Hello, I have checked your requirement, We will design and develop Twilio full voice and reporting system with all features which you have mentioned and ready to start this project. We will complete your each & eve More

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Hello, I am expert working on TWILIO and i understand your project. I worked with TWILIO many times before , Please message me so we can discuss, Thank you.

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Hi there, I have reviewed your requirements and understood that you need Twilio calling / Task router app. We have experience in developing similar requirements. Kindly initiate messaging so I can share you our p More

$1500 USD in 30 days
(35 Reviews)

Hi there, I have read the details I am experienced with Javascript, node.js, PHP, VoIP. I can help you with this job, Please come to chat so we can discuss this job.

$1250 USD in 20 days
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Hi there, We've experience in developing twilio based contact center applications. We can share our work history with you over chat. Your requirements are quite extensive. We'll evaluate in detail and share the cost More

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Hello I am pleasure with your job Twilio full voice system and reporting. Thanks for your job posting. I have throughout this description and think it's good fit for my skill-sets. As a senior expert on this job ,y More

$1250 USD in 20 days
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Hi there, I have read your job description and understood your requirements. I am expert in Web development having 5+ years of experience. I can help to build Twilio full voice system and reporting with all features More

$1250 USD in 20 days
(36 Reviews)

Hi, I have used twilio for video and text chat messaging. I am interested in your full voice system development Regards, Narendra

$3000 USD in 60 days
(6 Reviews)

Hello, We have seen your project. We have a couple of questions..Could you please respond back,. so that we can clarify our queries. Can we have a discussion? We are an ISO 9001-2008 certified [login to view URL] ar More

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