I have rich 13 yrs expirience in Hardware and Networking. System and Network administration. CISCO switches routers. SCCM, Webex,and same is mentioned below.
Ensuring tickets raised on service desk are responded within SLA time.
Implement and support multi-homed ISPs with fail-over and link load balance.
Technical Support for LAN, WAN infrastructure along with Network Perimeter security assessments.
Work with ISPs to troubleshoot Internet / MPLS connectivity issues.
AD ID creation, AD Account management, access management.
Group Policy Management.
Exchange email ID Management.
Software license management.
Managing SCCM 2012 Patch management Server. Creating and deploying packages on Servers and on client machines.
Maintenance of MP,DP, and SUP and other site system roles
Maintaining SCCM system environment.
Package and Application deployment and their troubleshooting.
Monthly patch management.
Weekly compliance reports of applications, packages and patches using SQL and their remediation.
Creating customized reports using SQL report builder and subscriptions.
SCOM incident management.
Remediating clients on servers and clients using configuration baselines.
Office datacenter shifting. Responsible Space allocation, BB link shifting, Procurement of Servers and other network equipment.
Single point of contact for IT related activities.
Aggressive negotiation for HP, Cisco, Meraki, Polycom products.
VOIP set up starting from the scratch