Mobile App - AC Service Booking
$3000-5000 USD
Paid on delivery
We are looking to develop a mobile app for AC systems, for service, maintenance and installation service
All customer data is recorded on Microsoft Dynamics AX 2012 ERP used extensively by the employees currently for finance, accounting and for service requests.
The workflow is as follows (currently it's managed using Microsoft Dynamics AX 2012 ERP): Steps Highlighted in Green are to be made possible through our project
Any customer can call on the call center (10 employees working for 12 hours) OR Once this app is made customer can Login through his mobile number and OTP (first time) and can login with his finger print / PIN thereafter and book a service / maintenance / installation request
Once service request is placed, service order is recorded on AX
Technicians are assigned to each service by their team using AX
This information is fetched by the app as well - > to be integrated and made during our project
SMS is triggered to the customer confirming a technician visit within 24 hours
once technicians are dispatched, status should be changed on AX as well as the app
Technicians are tracked using their login and customer / Altaadhod group employees can see the status and location
Options available to the customer while the technician is on his way would be: Track your requests - information fetched from AX, Track the technician like Uber if status is on the way, Call the technician
Once Service is completed, technicians would mark it as complete and have the customer sign the completion form. With the App, they should be able to take customer's signature on mobile app as well with a possible feedback form
Mobile App will have the following pages / options:
First screen of the App - Login / Sign up
Existing Gree Customer / New User
Once Logged in - FingerPrint / PIN to be entered
About Us
Contact Us
Showroom names and locations
Feedback
Service Requests - Maintenance / Installation
- Issue type
Time and date - calendar and clock
Location - can be based on GPS / Manually entered
Any other information
The following status options would be updated stage by stage by Altaadhod employees:
Request recorded - waiting for technician assignment - Service details displayed
In process - technician assigned - SMS triggered and parts are being sourced for service - Track your technician gets activated now
If service gets postponed due to any reason, customer can see the status as a note
In service
- Closure by technician from AX (currently), would be great if technician can close the request on the app - > information would be pushed to the AX - > customer signature would be required on the app from the customer
Project ID: #17080356
About the project
40 freelancers are bidding on average $3972 for this job
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