Mobile App - AC Service Booking

Cancelled Posted 5 years ago Paid on delivery
Cancelled Paid on delivery

We are looking to develop a mobile app for AC systems, for service, maintenance and installation service

All customer data is recorded on Microsoft Dynamics AX 2012 ERP used extensively by the employees currently for finance, accounting and for service requests.

The workflow is as follows (currently it's managed using Microsoft Dynamics AX 2012 ERP): Steps Highlighted in Green are to be made possible through our project

Any customer can call on the call center (10 employees working for 12 hours) OR Once this app is made customer can Login through his mobile number and OTP (first time) and can login with his finger print / PIN thereafter and book a service / maintenance / installation request

Once service request is placed, service order is recorded on AX

Technicians are assigned to each service by their team using AX

This information is fetched by the app as well - > to be integrated and made during our project

SMS is triggered to the customer confirming a technician visit within 24 hours

once technicians are dispatched, status should be changed on AX as well as the app

Technicians are tracked using their login and customer / Altaadhod group employees can see the status and location

Options available to the customer while the technician is on his way would be: Track your requests - information fetched from AX, Track the technician like Uber if status is on the way, Call the technician

Once Service is completed, technicians would mark it as complete and have the customer sign the completion form. With the App, they should be able to take customer's signature on mobile app as well with a possible feedback form

Mobile App will have the following pages / options:

First screen of the App - Login / Sign up

Existing Gree Customer / New User

Once Logged in - FingerPrint / PIN to be entered

About Us

Contact Us

Showroom names and locations

Feedback

Service Requests - Maintenance / Installation

- Issue type

Time and date - calendar and clock

Location - can be based on GPS / Manually entered

Any other information

The following status options would be updated stage by stage by Altaadhod employees:

Request recorded - waiting for technician assignment - Service details displayed

In process - technician assigned - SMS triggered and parts are being sourced for service - Track your technician gets activated now

If service gets postponed due to any reason, customer can see the status as a note

In service

- Closure by technician from AX (currently), would be great if technician can close the request on the app - > information would be pushed to the AX - > customer signature would be required on the app from the customer

Customer Service Customer Support Dynamics ERP Mobile App Development

Project ID: #17080356

About the project

40 proposals Remote project Active 5 years ago

40 freelancers are bidding on average $3972 for this job

wuyong2020

Hi, I am Mobile Expert and have rich experiences. I am very interested in this project. Hope to work with you. Best Regards

$4444 USD in 30 days
(73 Reviews)
7.8
YouSheng

Dear Client, I've just read your job post and much interested in your project. I have been creating high quality and excellent iOS and Android apps for 6+ years using Swift, Objectiv-C, Java, Xamarin (Native & Form) More

$4444 USD in 30 days
(45 Reviews)
7.7
Techinfomatic

Hello Sir , I have gone through your need and scope. In the bid amount i can provide website+andriod app + Ios app +6 month support free after completion of work. i will be available 24/7 for any support or help. Th More

$3000 USD in 30 days
(29 Reviews)
6.0
ranumehta2017

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$4444 USD in 30 days
(21 Reviews)
5.7
rushank

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$3333 USD in 25 days
(14 Reviews)
5.7
malviyamanish

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$3333 USD in 30 days
(7 Reviews)
5.3
jayantbyad

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$4444 USD in 30 days
(12 Reviews)
4.7
webville

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$4444 USD in 30 days
(1 Review)
4.6
smandalsl

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$4444 USD in 60 days
(3 Reviews)
4.3
samyotechit

Off-course, I can assist you on this. This is Amit Sharma on behalf of Samyotech Labs and I am contended to present my proposal for your valuable project. Our Approach:- We would initiate your project by providing More

$4444 USD in 30 days
(8 Reviews)
3.1
suninfolabs

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$6111 USD in 8 days
(0 Reviews)
0.0