10 years solid work experience on Reports & Analytics focused on areas of Global Human Resources, Customer Service, Technical Support, WFM &Forecasting, Handling global automation projects thru JavaScript, SQL, VBA, Macro, Excel, MS Access, Fusion. Delivering analytics for global leadership ( Headcount, Workforce Mobility, Attrition, Goals, Performance, Taleo, Recruitment, etc.) , SalesForce ( Sales Forecasting, Retention and Pipeline ) , BPO / Call Center Operations ( CSAT, Quality, Phone Stats, Email Support, Chat Support, etc.)