4+12=16
Hello,
I have been working as a customer service representative and a virtual assistant for the past 7 years. I've learnt how to handle phone calls, live chat, and emails, to take care of any type of customer and solve their issues or concerns in a timely manner and with the best attitude possible. In regards to the skills you inquire about:
- English level: Native
- Other languages spoken: Spanish
- Knowledge of MS Office: Basic
- Other software: Google Docs and similar programs; experience in Zendesk, Intercom and ticket/email platforms; and the use of Slack for communication.
- Hourly fee in USD: $6/hr
- Timezone: Central Time
Some of the tasks in my past positions have included, but not been limited to, processing refunds, troubleshooting tools, locating orders for customers, and answering any concerns in regards to payments, accounts, products, and so on. In terms of my virtual assistant positions, my duties have been handling databases, organizing customer accounts, updating spreadsheets, publishing WordPress articles, and helping with any administrative tasks that might be needed throughout the workday.
I am also a fast learner, a great team player and very organized. I would love to be a part of your team.
Best,
Jane S.