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Customer Service

$25-50 USD / hour

Closed
Posted almost 6 years ago

$25-50 USD / hour

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Primary responsibilities Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Project ID: 17228126

About the project

26 proposals
Remote project
Active 6 yrs ago

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26 freelancers are bidding on average $33 USD/hour for this job
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I have to Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. Lets Discuss More In Chat. Your Satisfaction My Prioirty. I'll Do Rework Until Your Satisfaction.
$27 USD in 40 days
5.0 (28 reviews)
6.5
6.5
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Want to be the Customer Service if you check my profile you will see there is lots of review of my work please reply me back
$41 USD in 40 days
5.0 (13 reviews)
4.9
4.9
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Dear Hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am an experienced Customer Services Expert I have been working for years as a freelancer, and I have managed to accumulate many experiences through it. I can handle every Customer Services & Administrative Assistant task that can be thrown my way like Telemarketing, Zen-desk, Chat support, Email handling, Ticket support Magneto Listing, eBay, manage schedules, Data Entry, File Conversion, Business, Email Handling, organise necessities, do research, or follow-up appointments at the very least. I can also handle other tasks like search engine optimization, write articles, submit write-ups to online directories, build back-links, and post and answer comments on blogs and forums. I can guarantee you that I have great knowledge of many tasks involving the web, so you do not have to waste time training or teaching me many things. With my help, you can feel secure that you can spend your time on your business without any fear. Moving forward, I can dedicate 30-40 hours per week for your job and my daily hours are negotiable. Please feel free to contact me through Skype if you are interested. Thank you for your time, and I am looking forward to your great response. Regards, Ayesha K.
$25 USD in 40 days
4.8 (19 reviews)
4.4
4.4
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Hello! I have 15 years of inside sales/customer service experience and would be happy to be a part of your project. My experience ranges all the way from front-line sales and support to managing teams to do the same, so I have a well rounded and in-depth understanding of what is needed to run a successful sales and support organization. I have a professional phone and email demeanor with a particular talent for de-escalating irate customers. I am well versed in all methods of customer communication including phone, email, live chat, and social media. The sales approach I mastered and instructed others to do was a consultative one, so I have no problem talking to customers, learning about their particular needs, and recommending an appropriate solution. Apart from these skills I am also familiar with most technologies designed to handle higher volumes of customers including CRMs, Auto dialers, and mass mailing systems. I look forward to discussing my qualifications with you in more depth and learning about your company. Thanks!
$27 USD in 40 days
5.0 (3 reviews)
3.8
3.8
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Dear B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have completed many Website Management / Customer support/ System Admin/ server Administrator/ web research/data entry/ General Admin and marketing project. I am 100% able to do your project. Sincerely, Tarikul Islam
$27 USD in 40 days
3.3 (18 reviews)
5.1
5.1
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Dear Employer, Thanks for sharing your project. I have a lot of experience in customer service for UK based companies. It will great honor for me to assist you in your project.
$25 USD in 40 days
4.7 (13 reviews)
3.4
3.4
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I am very interested in your project and also ready to start work immediately. Hoping for your soon Reply.
$25 USD in 40 days
5.0 (7 reviews)
1.9
1.9
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Hello, I have a 10 year customer and technical support experience which includes retention services for customers who want to cancel. Just give me the details and I would gladly work for you. Thank you
$25 USD in 40 days
5.0 (1 review)
0.8
0.8
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Hello, I would like to know more about this project. As you said in description one need to assist in query resolution over phone. Is this work need any training? is there any email id will be given to me to communicate on behalf of company. Is there any application in which all this is maintained. what is shift timing? I would like to know more about this. looking forward to here from you. Thanks, Amar
$41 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir, I am really very interested in this Customer Service Position. I have been working in a Canada based ISP company for more than 4 years as a Customer Support and Sales Representative. I help customers over phone, email and live chat to solve their internet, home phone, IPTV and billing issues. So I have much experience in Customer Service. I am very excellent in communication with fluency in spoken and written English. I have the following experiences as a Customer Service Representative: Helping customers over phone, email and live chat to solve their issues. Creating trouble tickets to solve customer's issues. Monitoring trouble tickets and support agents to ensure Customer's satisfaction. Processing new service request. Entering new customer's information into system software and updating information. Generating customer's invoice and sending invoices. Charging customer's monthly bill using their credit card. Reviewing billings of all customers. Offering our services to potential customers. Other related tasks. So I hope you will consider me for this position reviewing my experiences in customer service stated above. I am waiting eagerly to hear from you. Regards Md Sumon Hossen Dhaka,Bangladesh.
$27 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Menjadi pekerja yang handal dalam bidang desain grafis untuk membuat sesuatu yang menarik dengan gaya yang elegan memprioritaskan pekerjaan dan memuaskan hasil yang saya kerjakan yang saya terima agar dapat mewujudkan cita-cita saya.
$41 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Fully response and diligent in my reporting and informed on what a customer's needs are. If I am chosen I will work tirelessly and to the full extent, you require me to complete the task. I am of course ready will and able to work well beyond the call of duty .
$27 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Good morning. I would love to be employed so that I can make some extra money to help out with my bills and take care of my family. Also to provide quality assistance to your projects with my skills. Relevant Skills and Experience I am currently employed as a bilingual customer service representative(for 2 years) I take calls and I do typing on a daily basis. I have to input guest information into our computer system.
$41 USD in 10 days
0.0 (0 reviews)
0.0
0.0
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I have had experience with customer service before in the charity shop I have run as well as with another tech start-up I have been in. I have little work commitments which means I can work up to 20 hours a week for you. Would there be any specific software I would need to fill out this role? Look forward to hearing from you, Yours sincerely, Mimi
$26 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Skilled in making in person visits to clients as well as telephone calls. In my previous job I have been responsible with processing payments and complaints, worked in various customer facing environments: tourism agencies, airport environments, retail, sales and call centers. I have a problem solving approach to any tasks I perform, complaints or
$33 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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United States
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Member since Jun 24, 2018

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