Web Hosting Support Rep - Helpdesk Technician (Remote OK, Shift Flexible!)

We are looking to further expand our support team and add an individual to our web hosting support team to help answer tickets on our helpdesk. All we are looking for is someone who can work with speed and intelligence, and ideally one who has worked for a web hosting support company before and is looking for a new opportunity.

We are a small web hosting company so we are cost-sensitive, however there is plenty of potential for growth as we are growing rapidly, and plenty of work to keep you busy and learning new things everyday. Please keep in mind when compiling your proposal that because we are a small company who is working hard to grow and expand, we are cost-sensitive for the time being... however there will always be opportunity to expand and grow with us down the road. We keep all of our staff members for a long-term basis, some staff have even been with us for 6+ years and counting. We are seeking a candidate who is interested in working and growing with us in the long-term, not just the short term. That said, our initial starting budget for this role is budgeted at $250/month currently, however requests for pay increases will be eligible after being with the company for 6 months. There will be future growth opportunities, and unlimited potential and most importantly a very rewarding/fun job especially for server enthusiasts.

We will consider applicants from anywhere in the world as we are a remote team! For example, we have team members from Ukraine, Mexico, Sri Lanka, India, United States, United Kingdom and more so there is no geographic requirement. You will be working with a 100% remote-based team and communication between your colleagues will be done via Skype.

We provide shared hosting, reseller hosting, VPS hosting and dedicated server solutions. Applicants with previous experience in this particular field is something we will look for. We are looking for someone who has a basic understanding with SolusVM, cPanel/WHM, SSH, how to professionally deal with customers, etc. And most importantly one who can work in a fast-paced environment and understand what our customers need/want. We are primarily an unmanaged services provider, so a lot of the tickets you will be dealing with will be straightforward, simple and easy to handle.

What this role entails of is you will be answering support tickets in our helpdesk, and doing it quickly, correctly and efficiently. An average staff member is able to answer about 80-100 tickets in a 8 hour shift so that will be the expectation after you are fully trained etc. All communication to our clients is done via the helpdesk, so you won't need to worry about answering phone calls :)

Some days are busier than others, so you will need to know how to adapt and never "get comfortable". It's a very rewarding and fun job - you'll never go bored! :)

Here are some requirements for the role:

- Must be able to dedicate time to work for us on a 8 hours per day/5 days a week shift - and clock in during those working hours using our time management system called Time Doctor.

- Able to work and adapt with a fast-paced, dynamic environment

- Able to work and type quickly

- Great customer service skills - must be a solutions-oriented "can do" individual.

- Able to be independent and work without much guidance/supervision

- Willingness to grow within the company, learn new things and expand knowledge

- Previous web hosting industry experience is strongly preferred

- Basic Technical Experience/Understanding with cPanel/WHM, SolusVM, OpenVZ, KVM servers

If this sounds like you, then please write your proposal :) We look forward to working with you!

** Please DO NOT apply for this job if you do not intend on staying on the job for a while. We are seeking candidates interested in a long-term career path with the company. Some staff have been with our company for 6+ years, and counting! There will be opportunities for future expansion and growth within the company, as explained above. **

Customer Service Customer Support VPS Web Hosting WHMCS

Project ID: #19401489

About the project