Closed

Customer Service Representative

Title: Customer Service Representative

Reports to: Customer Service Manager

Rate: $15.00 per hour, plus benefits

Schedule/Hours: This position will be expected to work 40 hours, mostly scheduled for 1:30- 10:00pm shift. Department Operating hours are 7:00 AM to 10:00 PM, 7 days a week. Weekend availability required.

Start date: January 2018

Summary: Customer Service Representatives work in our Los Angeles-based customer service center to support bike share customers. They are committed to creating an exceptionally positive customer experience and have a solid understanding of the technical aspects of our systems. They are passionate communicators when inspiring customers to use bike share and have strong interpersonal skills. We are looking for energetic candidates with a passion for bikes, sustainability and the Los Angeles area.

Duties and Responsibilities:

Respond to all customers and potential customers in a timely, professional, and enthusiastic manner via multiple channels, including but not limited to phone, email, text, and live chat

Assist all customers with the highest level of customer support

Investigate customer service issues and find solutions

Complete detailed customer service tickets for all customer interactions

Inspire customers to become and remain passholders, and create a lasting positive impression

Monitor system and perform regular system maintenance, including but not limited to contacting customers with account issues and performing overdue bike audits

Effectively use customer service software to complete clear and thorough documentation for all customer interactions

Fulfill and mail new passes and membership welcome packets

Follow Customer Service SOPs

Keep abreast of new company products and services

Other duties as assigned

Skills: Customer Service

See more: customer service representative phone answering script, seo customer service representative, customer service representative finnish, finnish speaking customer service representative, finnish customer service representative, kpi customer service representative, customer service representative epldt ventus parlance, sample call script customer service representative, freelance writer manila hiring call center customer service representative, copywriter opening manila alabang boys call center customer service representative, copywriter hiring manila call center customer service representative mitsubishi, average inbound call customer service representative, sample script customer service representative, customer service representative resume using msword excel, customer service representative representante servi

About the Employer:
( 0 reviews ) United States

Project ID: #16074579

48 freelancers are bidding on average $12/hour for this job

hebathomas

Dear potential Client I understand that you are for a superb Customer Service Rep to assist with customers via number of different medium in a successful and timely manner. Also to effectively inspire customers to beco More

$12 USD / hour
(2 Reviews)
3.0
rodrirosa123

Hello, my name is Pablo Rosales and I live in Nicaragua. I am very organized, very efficient and very professional. I have a Bachelors in Management from an USA University. I am also very friendly and patient when i More

$16 USD / hour
(2 Reviews)
3.0
AnujKmrRai

Hi, I speak English fluently without any accent. The first thing my clients notice while speaking to me for the first time is my native-like English accent and my friendly, enthusiastic and professional tone of voic More

$15 USD / hour
(3 Reviews)
2.7
ahesbtan

I have 7 years of experience in customer service with Canadian and American companies, very well culture oriented with NORAM region.

$13 USD / hour
(0 Reviews)
0.0
aila6140

I have managed to accrue nearly three years of work experience and had the privilege of working for several BPO companies in a Customer Service role, where I learned valuable professional skills such as the ability to More

$11 USD / hour
(0 Reviews)
0.0
ephremsumalde

I have 7 solid years of customer service for the Fortune 500 BPO companies specializing in customer service, technical support and sales among others.

$12 USD / hour
(0 Reviews)
0.0
andrequintal

Hello, My name is André. I am fluent in English, Spanish and Portuguese. I have a long experience in Customer Service, and I recently decided to start my freelance business: www.talkyourmind.org. I enjoy doing cu More

$16 USD / hour
(0 Reviews)
0.0
sydneyjovita

Hi, Good day! he position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more than happy to pr More

$8 USD / hour
(0 Reviews)
0.0
akmsn2

Hi, Interested in learning and growing together z Thanks

$10 USD / hour
(0 Reviews)
0.0
$12 USD / hour
(0 Reviews)
0.0
cindiegroup

Hello, my name is cindy, nice to meet you, i am a chinese girl located in beijing, i have bachelor degree in english and master degree in marketing. i have more than 8 years working experiences as marketing managers an More

$16 USD / hour
(0 Reviews)
0.0
InternationalBPO

Hii we are expert in customer support service and we can help you with best customer support service. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be de More

$8 USD / hour
(1 Review)
0.0
$8 USD / hour
(0 Reviews)
0.0
MayDean

Hello, I can start to work inmediately. I have experience as a costumer support agent for more than 5 years in companies such as Alitalia, Amadeus SA, Assist Card and Air Comet. Relevant Skills and Experience My exper More

$12 USD / hour
(0 Reviews)
0.0
jasondanaramos

Hi, Our Philippines contact center’s Leadership team has extensive experience in BPO management. As we envision growth by 2018, the Inbound voice process or Non Voice Process is a perfect program that we have be More

$12 USD / hour
(0 Reviews)
0.0
Reyadel

I've been a Customer Service Technical Support for 10 years. Scope of work - Chat Support - Phone Support - Email - PDF - MS Word and Excel - Technical Support for Microsoft Xbox - I.T related works

$10 USD / hour
(0 Reviews)
0.0
faithjob

A proposal has not yet been provided

$8 USD / hour
(0 Reviews)
0.0
mtksvino

I worked as one of the Team Leads for a large call center here in the Philippines (email/voice) and has experience in email platforms such as Zendesk. I have a lot of experience in customer service even when it comes t More

$8 USD / hour
(0 Reviews)
0.0
romeogymfreak

Hello, I'm Milos, I would be glad if you contact me about this project. I will leave you my FB. [login to view URL]

$10 USD / hour
(0 Reviews)
0.0
jjsbulawin

I have been a Customer Service Representative in one of the biggest online eCommerce retailers in the US. I am a customer-oriented type of person with excellent written and oral English communication skills. Please fee More

$15 USD / hour
(0 Reviews)
0.0