Customer Service representative wanted

The Customer Service department in delivery center is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service! If you speak other languages than English (Spanish, German, French, Japanese, Hungarian, Finish, Dutch, Chinese, Russian,...) than you have chance to get hired. Job responsibilities: • Be available to receive any new calls at start of shift • Ensure consistent productivity and quality of service • Meet SLAs and individual KPIs, maintain customer satisfaction • Ensure that all tickets are logged and assigned according to the account's procedures • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call • Handle and assist second level teams with problem determination • Escalate queries when required to appropriate personnel • Minimize outbound call duration and quantity • Monitor ticket queues • Apply end to end ticket and call handling expectations of account • Escalate any issues as soon as they arise to the appropriate contact • Identify knowledge management gaps and drive closure Requirements: • Basic IT literacy and willingness to learn • High communication skills, customer attitude • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills • 24/7 shift environment (including nights, weekends and holidays) – if required More Info can be found here: [login to view URL] There are also entry level positions for graduates more than 300 and over 8000 Customer service positions around the world.