Helpdesk Engineer -- 2

Job description for Helpdesk Engineer Our organization is looking for a Helpdesk Engineer who is comfortable working in a 24*7 environment and is proficient with AD, DNS, DHCP, Exchange, O365, VMWare, Domain Controller, Group Policies, FSMO Roles, and Cloud platform. For details about the company, please go through our corporate website [login to view URL] If this role is of interest to you, please share your profile and mention your current monthly salary, expected monthly salary, and notice period. Essential Functions: • The Helpdesk Engineer will be responsible for effective provisioning, installation / configuration, operation, and maintenance of system hardware and software and related infrastructure. The individual will need to evaluate new products and technologies to enable continuous innovation within the infrastructure. The individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values • The individual will be responsible for the initiation, planning and implementation phases of new and existing projects • The individual will be accountable for all Windows based systems Engineering and Provisioning Role: • Engineering of Systems related solutions for various project and operational needs • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements • Creating, updating and maintaining documentation related to Systems engineering Operations and Support Role: • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups • Perform regular security monitoring to identify any possible intrusions • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary • Perform regular file archival and purge as necessary • Create, change, and delete user accounts per request • Provide support per request from various constituencies. Investigate and troubleshoot issues • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies Maintenance Role: • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary • Upgrade and configure applications • Maintain operational, configuration, or other procedures • Perform periodic performance reporting to support capacity planning • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required • Maintain data center environment and monitoring equipment Technical Knowledge / Skills: • Graduate • Excellent oral and written communications skills • Ready to work in rotational shifts (24/7) • Experience in handling US / UK clients will be added advantage • Systems Administration / System Engineer training / Certifications • O365 certification preferable • Knowledge of Windows Server (Server 2000 and above) and Desktop (7 and above) operation systems • In depth knowledge of Domain Controllers and Active Directory including group policies • In depth knowledge of DNS and DHCP • Knowledge of storage devices like SAN, NAS etc. • Knowledge of virtualization and cloud technologies like VMware, Citrix Xen server. Hyper-V or other technologies • Knowledge of monitoring applications • Knowledge of backup applications • Excellent problem solving / troubleshooting skills • Quick learner • Knowledge of Microsoft Exchange, IIS, SQL, Remote Desktop Services, and Blackberry etc. will be an added advantage • We want full time as well as part time resources