Experienced International Operations leader with broad experience in technology and communications sector. Customer focused operations drives simple processes, low operating costs and ultimately customer loyalty.
Consistently execute strategy of new business lines from concept to launch through next phase growth or acquisition. Real world knowledge of product life cycles challenges from implementing a new fluid concept to prolonging mature, ridged services.
Global operations network built on success supporting International Businesses working both in London and remote from Washington, DC area.
High Level Approach “ SLA ”:
1. Strategy
Meet leadership to understand background, strategy and expectations. Acquire internal data & analysis and augment with external best practices from similar operation models.
2. Layout
Develop Project Layout/ Plan: Process Mapping & documentation, budget resource requirements near/ long term, prioritize projects, build performance metrics and reporting, and create feedback loop
3. Actualize
Execute project plan: testing, training, dashboard key metrics, constant evaluation of progress and refine/ adjust.
Will provide a more detailed operation strategy upon hire.