Customer Support Officers in Japanese

We are looking for Japanese-speaking user support agents, or "Happiness Officers", to service users who use our Japanese product. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. This is a email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step about setting up user accounts, checking for bugs, etc. REQUIREMENTS Great Japanese and English communication skills, both written and oral Love making customers happy! Good analytical and problem solving skills Good interpersonal and customer care skills Can work with minimal supervision Knowledge on Domains, SEO and Analytics is a plus! APPLICATION PROCESS Interview follows successful application. Paid trial/training follows successful interview. Starting part-time, with move towards full-time. Hours are set on agreement and will have some focus on the JP/JST timezone