hello sir , i could help you on this one ,
Im familiar with SAP CRM , i know what is it about , and I think if I read that book you offer i could make some good questions as well , becouse I have exp. working with students on my university , I worked as prof. assistent for 3 monts , making test's and much more.
my english is fluent you can call me on skype we can talk if you want .
Best regards !
Adin.