Hi, I am based out of Pune but would be interested in working on this project.
Here is a brief overview of my experience-
• I have over 6 years of experience in customer support.
• Worked with customers from US, UK, AUS and APJ region.
• Experienced in working on technical projects providing support via email, chat, phone and a few help desk tools.
• Support Involved troubleshooting, analysis, finding root cause of the issue, documenting the problem and coordinating between different teams to get the issue resolved.
• Also worked on manual testing of new versions of software creating test cases.
• Got a good sense of dealing irate customers and explaining the technical terms to a non-technical person in layman's language.
• Worked in US (NY) for over 2 years handling a very busy support desk.
• Also experienced in working remotely/from home supporting clients.
• Provided data entry support in most of the projects and delivered good quality work.
Location- Pune
Age- 34
Current Profession- IT freelancer
I can work for more than 10 hours/week, mostly on weekdays and sometimes on weekends as well.