Call Center Inbound and Outbound

This project received 4 bids from talented freelancers with an average bid price of ₹1708333 INR.

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Project Budget
₹1000000 - ₹2500000 INR
Total Bids
Project Description

Inbound and Outbound Project with an E-Commerce Company across India, USA, Canada and Australia.

Project Details are as follows –

1) 8 Hours fixed login

2) Payouts - Rs 30,000 fixed per seat for Indian Operations

- Rs 40,000 fixed per seat for Abroad Operations

3) Client will provide complete training and will launch the project on go live date

4) Project involves sales and Customer service for an E-Commerce company

5) Center will work on client CRM only

Center Requirement –

1) Minimum 20-80 seater capacity

2) 20 MBPS lease line for call center solutions and to avoid line breaks

3) 100 MBPS broadband for support service

4) PRI Line for outbound calling in India

5) Power back up of atleast 2 hours

6) Data security measures to be taken

7) LAN networking is a must

8) Center will be on a contract with the client for minimum 3 years

9) Fire and Safety precautions to be met as per govt. of India standards

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