Hello,
What you need is just a realtime monitor software on Web. You should go with fop2 ( google it ). It is the best choice for you because it license about 100 USD (unlimited function ) or free license ( you can handle 15 agent/queues).
You can find more detail on their website.
In case you need help, please chat with me via skype : phivule, I will consult with free.
You will save time and money with Fop2 solution.
Regards,
Vu Le