PROFESSIONAL EXPERIENCE
Wall Street Exchange Centre LLc, Dubai, U A E
Company Profile:
Wall Street Exchange Centre LLC, a subsidiary of Emirates post is one of the largest exchange companies in the U.A.E. Operating since 1982, headquartered in the commercial heartland of the Middle East Dubai.
As a Senior Officer -Instant Draft Wall Street Exchange (JUN 2013 – MAY 2015)
Duties & Responsibilities
To direct and control the operations of the Outward / Inward remittance and to ensure that the established service standards are met.
To manage the relationships between the correspondents banks, departments and customers.
To ensure that transactions met Central bank compliance with rules & regulations.
To ensure Service Level of company are maintained.
Creation of customer and correspondent's confidence and trust in the ability of Wallstreet Exchange for processing of funds transfer.
Profitability, growth and portfolio retention by achieving desired customer satisfaction.
Minimizing operational risk by complying with Central Bank rules & regulations.
To improve Service quality by adhering to Service Level Agreements and actively participating in Quality program’s.
To prioritize work under tremendous pressure and strict time deadlines.
Ensure operations of the team are conducted in accordance with Management, Departmental Operating manuals, the agreed customer service standards, the operational risk and Central Bank's statutory requirements.
Plan and schedule the wor