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New Cairo, Egypt
I work for Vodafone Shared Services (UK Account) as Operations control senior Analyst where I manage the call center operations and below are my team's responsibility: 1- Manage the relations between Vodafone Egypt and Vodafone UK 2- - Plan needed headcount, succession and different working modules for full/part time employees across 2500 employee in 4 different sites, 10 different departments and 24/7 service delivery. 3- Driving the call center's performance and taking actions real-time. 4- Being the technology SPOC for operations during project phases and operations covering all technology scope starting from creating credentials up to setting up call center connectivity. Languages: 1- Arabic (Mother Tongue) 2- English ( Fluent) Skills: 1- Very strong MS Excel, Word and Power Point knowledge. 2- Data analysis and processing. 3- project and account management. 4- Decision making support
I am a Professional freelancer offering exceptional quality services within your budget. I have a Bachelor's Degree in Economics and a Master's Degree in International Relations. I am available 24 hours a day to address any concerns you may present regarding an ongoing project. Your project will always be delivered on time and you can expect high quality papers free of plagiarism.