Help with customer support

Budget ₹600 - ₹1500 INR
Bids 11
Average Bid ₹18097
OPEN Ending in 1 day

Customer Support for a Live Casino Mobile Game for India


Player Support Professional


Moonfrog Labs is looking for a community and player support professional to join the team. Moonfrog is an exciting, fast-paced organization where the contribution by team members can significantly impact Moonfrog’s bottom line as well as our players’ experience. This is an exciting opportunity to work on mobile games that are played by millions of Indian players. If you think you are a support professional who can tackle the Indian audience - you are at the right place!

The ideal candidate is expected to have proven experience within a similar role, be an exceptionally creative problem solver, a good communicator, positive team member and one who always shows high levels of enthusiasm and talent for helping to grow game communities.

As the Player Support Manager, you will be the main liaison between the game communities and the development team. You will work closely with the Product team and deliver detailed player feedback, while coming up with solutions and ideas of your own for player concerns. In addition, you are always thinking outside the box to come up with unique and creative ideas to keep the community engaged, and are willing to work with different departments outside of mobile to make these ideas a reality.

Job type:

This is a Contract position for 6-months, with the potential to be extended further.


Initiate communication and engage players via Facebook, Forums, and Support Tickets to develop and maintain good customer relationships.

Create detailed reports of user bugs, concerns, and suggestions to provide recommendations based on user feedback.

Increase player reach and retention by organizing interactive and interesting community events.

Act as the Q&A guru with the patience and ability to answer questions in a timely matter.

Stay up to date with all events, promotions, and updates happening in the game.

Foster relationships with influential members of the community to encourage the creation of user-generated content.

Developing new VIP customers, increasing player life-time value and revenue contribution for assigned VIP customers.


Fluency and ability to communicate in Hindi & English.

Excellent written communication skills, with an able to deliver information to our players in an empathetic and concise manner.

1 - 2 year(s) experience in a Customer Service role.

Prior experience in Community Management (or related field) preferred.

Experience in moderating or participating in online communities and forums preferred.

Knowledge of mobile devices (Android, iOS), with ability to identify technical issues and troubleshoot.

Proficiency in managing social media platforms such as Facebook and Instagram.

Proactive and able to create new community initiatives with little guidance.

Ability to quickly learn and work with multiple online administrative tools.

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Bids on this Project

  • satishpatnaik22 Profile Picture


    BANGALORE,  India

    Below are my stong skills 1) Business Analysis 2) Product Management 3) Testing & Quality 4) Agile / Scrum Methodologies 5) Use Cases 6) Requirement Engineering 7) Excel 8) PPT 9) Flow diagrams 10) Visio

  • ebinrauter Profile Picture


    Kalpetta,  India

    Being a technical graduation student, I would like to work in part time jobs to be done through internet. It may include jobs like data entry, customer support, content writing, virtual assistant etc.. Preferring projects that won't disturb my college timings. Being technically trained I am proficient in PC softwares like MS Office. I also have basic programming knowledge of languages like C,C++. Besides I have got a better typing speed , which can be a plus point.

  • rocph Profile Picture


    General Trias,  Philippines

    I am Affiliate & Digital Marketing Manager and been with the work at home career for 7 years. Currently, I converted it to legal business called ROC.PH in my small home office and serving few local and international clients for affiliate marketing. In my skills, I formed a dedicated team which can be handled the project in timely manner. - Shopify and Bigcommer Expert Certified Partner - Web Designer (wordpress, landing page, bootstrap, html) - Graphic Designer (photo editing, logo, banners, 3D and etc) - Mobile App Developer (ios & android) - Writer - Certified Social Media Professional (Hootsuite Certified Professional & Higher Education Lecturer) - Data and Web Research - Community Team (Sales, Customer Services, Billing & Collection) I'm excited to know more information about your goals. Looking forward to discuss it with you

  • pururajm Profile Picture



    I am doing samsung mobile service centre in 2 year as a software enginee I am good in English

  • nikhilvg Profile Picture


    Ghaziabad,  India

    I would like to be hired by your team for the position of consultant. I believe my skills and experience will prove beneficial to your jobs and projects. I am ready to be hired and start working for you if you need quality and timeliness with minimum queries asked. I like tight deadline work, it brings the best out of me! Thanks for getting associated, Regards, nikhilvg

  • hmartinez61184 Profile Picture


    Bogota,  Colombia

    I´m a trustworthy person who grow up between the united states and Colombia so I handle the two languages perfectly, and I´m qualify to translate from Spanish to English and vice versa. also cause of my background I know the formal words and the slang word that for this specific book it will be very useful.

  • ashwareddy Profile Picture


    Bellary,  India

    I'm Ashwath completed with bachelor of engineering in 2014 and Android course in sep/2015 seeking for job has developer

  • lancerram86 Profile Picture


    Bangalore,  India

    Flexible to complete any kind of project and can handle work with less follow up required.Able to work for data entry and virtual assistant projects.Exert in data entry and mis based systems.

  • latif14 Profile Picture


    Tirane,  Albania

    I am a student in 5th year for Electronic and Digital Communication Engineer in an English Based Program unviversity. I have high skills on electronic circuits and high knowledges in english technical writing. I also work as an alarm and camera systems installer. Also have done 3 month intership in a telecommunication company as help desk, support desk and network operating center

  • vijaydhankani30 Profile Picture


    Bhopal,  India

    I am working as senior web developer so i have quite good knowledge of all CMS that you required i.e. Wordpress, Magento , Drupal and others. During my tenure, I implemented many websites on wordpress and magento. I am a efficient content writer expert and have ample knowledge and experience in these fields.I am also an experienced and skilful Microsoft Office . I also have sounds skills and experience in the areas of writing. My experience at both companies has helped me improve my skills in leadership, allowed me to gain organisational skills, and has provided me with extensive knowledge of how to upsell services and goods to potential clients. If employed by you I will deliver my best work for your benefit. Hire me today..!!