Customer Service

I am a recruiter for top fortune 500 companies and am looking to fill jobs immediately. The position I am looking to fill is for customer service call center agents; working from home. Yes, that's right! Working from home. This is a very serious job call and I am currently screening candidates. Please read below for job description: Tasks: • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. • Check to ensure that appropriate changes were made to resolve customers' problems. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Skills: • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. • Speaking — Talking to others to convey information effectively. • Service Orientation — Actively looking for ways to help people. • Reading Comprehension — Understanding written sentences and paragraphs in work related documents. • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Persuasion — Persuading others to change their minds or behavior. • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. • Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. • Time Management — Managing one's own time and the time of others. Abilities: • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. • Oral Expression — The ability to communicate information and ideas in speaking so others will understand. • Speech Clarity — The ability to speak clearly so others can understand you. • Speech Recognition — The ability to identify and understand the speech of another person. • Near Vision — The ability to see details at close range (within a few feet of the observer). • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. • Written Expression — The ability to communicate information and ideas in writing so others will understand. • Written Comprehension — The ability to read and understand information and ideas presented in writing. • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Please send your resume & cover letter if you are interested in this position. A proper header with all of your full name, contact information, email, address city and state only is required. ****Please do not apply if you live in these states: - California - Connecticut - Maryland - Massachusetts - New York - Oregon - Wisconsin Required experience: • Though no direct customer service exp., previous work exp. will be evaluated for the right fit.: 1 year Required education: • High school or equivalent