We have a newfies open source dialer built and basically configured. We need to have it configured to run a press 1 style campaign, for example a message is played, customer is given an option to press 1 and be transferred to an outside number, or press 9 to be added to dnc list.
Key press transfer:
1) Customization of newfies dialer to include key press transfer / IVR when setup campaign.
2) ability to select which key i want to use after playing recorded message to initiate transfer.
3) Ability when setup campaign to select phone number to forward cal to
1) Feature for automatic addition to dnc list which is in use, on key press transfer (if activated), realtime addition to DNC.
2) Ability to view, add, download and remove numbers from each dnc list. (like phonebook).