Phone Support Jobs

Phone Support is a critical service for businesses as it provides customers with direct access to company representatives. Traditionally, customers would have to go through a lengthy IVR menu and wait in long phone queues before speaking to someone who can’s help them, making it difficult to maintain customer satisfaction. However, hiring a Phone Support Operator through Freelancer.com helps companies make their customer service more effective and maintain their customers’ satisfaction by rendering services quicker and in an effective manner on the phone.

A Phone Support Operator or customer service representative is responsible for interacting with customers over the phone, providing quick solutions and troubleshooting any issues they come across. They also ensure customers are getting the right product/service through efficient customer handling. Furthermore, they also monitor customer orders and keep track of any complaints that came in and help resolve them as soon as possible.

Here's some projects that our expert Phone Support Operators made real:

  • Making outgoing and incoming calls to proactively approach customers
  • Handling customer support inquiries via phone or live chat
  • Responding to a range of questions from customers in english and other languages
  • Scheduling appointments for customers
  • Verifying products/services on sites
  • Taking photos of locations
  • Making calls to friends or family members for a particular purpose

Through Freelancer.com, companies can easily find an expert Phone Support Operator who is efficient, knowledgeable, and inspiring - all the qualities that are essential to providing efficient customer service solutions. We can assure our clients that all their needs will be taken care of when they hire a Phone Support Operator or Customer Service Representative here on Freelancer.com. So if you're looking to hire someone to provide excellent phone support services for your business then Freelancer.com is the right place for you! Don't wait any longer, post your project now and let our qualified professionals help your business reach even greater heights!

From 27,043 reviews, clients rate our Phone Support Operators 4.86 out of 5 stars.
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    5 jobs found, pricing in USD

    We’re continuously looking for detail-oriented and thoughtful people in Indonesia to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe. Duties: - You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers. - Diagnose and solve ...

    $8 / hr (Avg Bid)
    $8 / hr Avg Bid
    17 bids

    My goal is to implement a thorough pre-employment vetting process for a company based in Cape Town, South Africa. However, I have yet to decide the specifics of the information to be verified, the checks to conduct, and the roles to be subjected. Therefore, I require an experienced professional who can not only execute vetting but also provide guidance through the process. Ideal Skills and Experience: • Familiarity with conducting: - Criminal record checks - Employment history verifications - Educational qualification verifications - Reference checks - Credit checks - ID verifications • Knowledge of South African regulations related to employment vetting • Experience in vetting employees for: - Executive and management positions - Administrative and...

    $15 (Avg Bid)
    $15 Avg Bid
    2 bids

    I'm in need of a full-time, 1st level support professional proficient in German. Your role will primarily involve: - Communicating with customers via Phone and Email. - Assisting with technical issues related to our SaaS product. The ideal candidate should possess excellent communication skills in German and English, a strong understanding of SaaS products, and prior experience in a technical support role. This is a full-time role (40 hours per week) so ensure you have the capacity to commit to this workload.

    $11 / hr (Avg Bid)
    $11 / hr Avg Bid
    10 bids
    Lead generation Call Handler 1 day left
    VERIFIED

    I am in urgent need of a partner or individual who is highly skilled in managing sales inquiries related to the travel industry. This role involves handling calls and inquiries, hence it is vital to have: - Advanced English communication skills - Familiarity with the travel industry - Proven experience in sales and customer handling Remuneration includes a 20% commission from sales generated through these calls. If you have a strong command of the English language, excelled in sales roles, and have a good understanding of the travel industry, then this job is right up your alley. I look forward to potential partnerships.

    $7 / hr (Avg Bid)
    $7 / hr Avg Bid
    35 bids

    I'm seeking a reliable virtual assistant who can help streamline my day-to-day business operations. TASKS TO HANDLE: - Provide administrative support - Complete data entry work - Handle customer support WORK HOURS: - I need someone who can commit to a 30-hour work week. The schedule is flexible so long as the tasks are completed efficiently and on-time. IDEAL EXPERIENCE: - Previous virtual assistant experience is a plus, particularly in administrative tasks, data entry, and customer support roles. - Experience in using CRM software is mandatory as we utilize this software extensively for customer relationships management. - English and Spanish speaking is a must with call center experience. To succeed in this position, you should be organized, detail-oriented, proactive, and ...

    $5 / hr (Avg Bid)
    $5 / hr Avg Bid
    78 bids

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