Helpdesk is an essential service that offers support to customers or clients with technological or IT problems. It helps to troubleshoot technical issues or answer queries that customers may have regarding their products and services. A Helpdesk Assistant is a specialized customer service agent who assists customers in resolving issues related to IT systems, products, and services, either online or via telephone. Trained to interact with customers in a professional and helpful manner, they use their technical and communication skills to answer questions, diagnose systems and computer problems, apply software updates and patches, configure systems, and provide instructional advice.
Here's some projects that our expert Helpdesk Assistant made real:
- Offering technical assistance for improving customer workflow
- Assisting clients with troubleshooting software and hardware issues
- Reinstalling, configuring, and updating device drivers
- Setting up processes for customer inquiries and queries
- Providing support for computer system operating systems
- Creating email accounts for clients and helping them with their email accounts
- Offering customer service assistance for customer inquiries and queries.
At Freelancer.com you can find highly skilled Helpdesk Assistants dedicated to delivering exceptional customer service with the latest technologies. Whether it be remotely or through face-to-face encounters, employers can be assured of quality results when they hire a Helpdesk Assistant through Freelancer.com. So if you are looking for professional help to answer questions, offer customer support and assist with any technical issue; consider posting your project on Freelancer.com today!From 15,112 reviews, clients rate our Helpdesk Assistants 4.84 out of 5 stars.
Hire Helpdesk Assistants
I am urgently looking for a skilled and experienced consultant to guide me and instruct me on the ISO 20000 compliance as I only know the therotical part so I need demonstrate on how to apply this practically. Highly knowledgeable in IT service management standards is critical, with a strong focus on overall IT governance quality improvement. The project should be carried out as soon as possible, implying a well-organized, efficient, and time-conscious consultant is ideal. Key expertise: - Extensive experience in guiding businesses through ISO 20000 certification - Comprehensive understanding of IT service management standards - Ability to work within a tight deadline - Proficiency in advising on the best areas for ISO certification.