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$10 USD / hour
Flag of PHILIPPINES
quezon city, philippines
$10 USD / hour
It's currently 9:40 AM here
Joined April 8, 2011
0 Recommendations

Galahad M.

@gyambaoiii

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$10 USD / hour
Flag of PHILIPPINES
quezon city, philippines
$10 USD / hour
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\'YOUR SUCCESS IS OUR BUSINESS... WE DON\'T JUST WORK...WE DELIVER GREAT RESULTS!\"

I worked in a call center for more than 3 years handled various campaigns such as; AT&T, DirecTV, Vonage, Straight Talk, and Blue Cross and Blue Shields (Health Care). My huge training in Telemarketing, Appointment Setting, and Customer Service are my competitive edge in bringing your product or service in a high growth market. I've just opened up a mini contact center and currently handling Directory Pages campaigns. I have competitive sales for to meet the metric set by the company.

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Portfolio

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Experience

Customer Service Representative

Convergy's
Jun 2011 - Oct 2012 (1 year, 4 months)
I assist customer with regard to their issue, I activate and review their application and always go with first call resolution.

Outbound Agent

TRG
Feb 2012 - May 2012 (3 months, 1 day)
Vonage is a home phone service ( VOIP) that runs through a high speed internet. I do cold calling to all household and/or decision makers and convince them to switch their home phone service to Vonage. I belong from the top 10 sales associates during Academy bay.

Global Agent

VXI
Dec 2011 - Feb 2012 (2 months, 1 day)
Directv is one of America's satellite service providers. We assist customers with regard to their inquiriesand concerns, qualify them and run a credit check using their SSN. If they're qualified that's the time we process their order and installation of the service.

Education

Bachelor of Science in Marine Transportation

Philippines 1987 - 1990
(3 years)

Qualifications

Salesforce Test

Odesk
2010
1. Apex Code 2. Application Framework 3. Database Services 4. Packaging 5. Salesforce Features and Fundamentals 6. Visual Force 7. Web Service API

Outbound Sales Skills Test

Odesk
2010
1. Basic Outbound Sales 2. Call Control 3. Calling Ethics 4. Closing the Sale 5. Opening the Sale 6. Process Knowledge

Call Center Skills Test

Odesk
2010
1.Analytical and Logical Ability 2. Computer Skills 3. Email Etiquette and Skills 4. Helpdesk Etiquette and Skills 5. Outbound Sales Skills 6. Telephone Etiquette and Skills

Publications

Appointment Setting, Lead Generation, Telemarketing, Customer Service

iTalk Worldwide Connections
iTalkWorldWideConnections.com was formed by a highly dynamic individuals characterized by their ability to see things "out-side the box," making them to create a life changing environment radically changing the world to deliver outsourcing solutions from the largest to small-sized company. Our combine specialized knowledge and expertise is one of our competitive edges bringing company's products and services in high growth markets maximize their sales target, and optimize their custo

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