Ali K. Profile

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$50 USD / hour

istanbul,

turkey

$50 USD / hour

It's currently 2:47 PM here

Joined September 14, 2009

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Ali K.

@botik

0.0

(0 reviews)

0.0

$50 USD / hour

istanbul,

turkey

$50 USD / hour

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Senior Software Architect & Developer

Hello, I have been at Telecommunications Sector about 28 years. As a Senior Software Engineer and Architect, I am able to use my professional skills to design and develop the best solution for my customer. Besides my professional know-how, I also have 15-years of experience in project management. Please do not hesitate to contact me over my e-mail or mobile number. Regards, Eli P.S. Experience section (below) only covers my freelance/contracted projects. Upon request I can provide you with my full resume and references.

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Portfolio

comprehensive suite of tools, applications and cloud-hosted services for contact centers in large organizations that require multiple communications channels (including phone calls and messaging), sophisticated call routing, agent management and analytics.

https://www.youtube.com/watch?v=RCFZtdYrZxM

Cloud-based Contact Center

1Data is Big Data & Analytics for Contact Centers, with modular deployments for all of the major Unified Communications Platforms (Avaya Aura, Cisco UCA, Genesys CIM and others).

https://vimeo.com/199433730

1Data - Cloud-based Contact Center Reporting Platform

Easy to use call recording solution that implements the corporate call record keeping policy and provides secure, easy access to call records.

Features:

- Easy to integrate with 3rd party systems or services
- Allows managers to review phone calls according to their workgroup in order to provide much needed Quality Assurance.
- Has powerful web-based Archiver and Disk Management
- All access to replays is logged and can be audited by authorized users.
- scales up from 1 to 1200 marked devices in a Single Box configuration.
- Supports Genesys, Asterisk, InIn (PureConnect) and Avaya CM
- Can be configured to provide 100% recording coverage of the marked devices. It is also possible to record only part of the calls with the help of our easy-to-use Retention Policy.
- LDAP/ADAM supported

Used by SoftBank Japan since 2010.

Call Recorder

I received this document from Avaya Inc (Ireland) after having the product, Outbound Auto Dialer & Campaign Management Service, carefully tested by experienced telco and software engineers. This out-of-the box solution was also awarded by Turkish Science Institute (TUBITAK).

Certificate of Compliance from Avaya Inc.

Cloud-based Contact Center

1Data - Cloud-based Contact Center Reporting Platform

Call Recorder

Certificate of Compliance from Avaya Inc.

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Experience

Exodus Soft, UK

Oct 2011 - Present

Focused on big data- and Genesys-related projects. (I cannot give detail)

Bakcell, Azerbaijan

Apr 2013 - Aug 2015 (2 years, 4 months)

Using Genesys PSDK library, Oracle and JPA-related Java libraries, I developed event collection service and customized reports for call center.

Star Systems Japan

Oct 2001 - May 2011 (9 years, 7 months)

Providing advanced system design for Genesys Framework, development and configuration of CTI-based applications and services, integration of CTI & IVR systems. Besides consultancy, I designed and developed the following solutions: - Outbound Campaign Management Tools for Genesys - SIP Voice Recorder - Genesys SIP Client for Agents - OpenCTI (developed for Softbank, JP) - Fax Notification Service (McDonald's Japan) - Generic Predictive & Progressive Dialer